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| Home>Service Channels>Citibank Online>Account Information |
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| Keep track of your account(s) anytime, anywhere. Login and instantly view your account summary, details and transactions at a glance. |
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| Account Information |
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| Keep track of your account(s) anytime, anywhere. Log in and instantly view your account summary, details and transactions at a glance. |
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| Step 1 - Login to Citibank Online |
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- Log into Citibank Online by entering your online user ID and password
- Select from the top menu bar to view your Account Summary
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| Step 2 |
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- You can choose to review your Account Summary, Account Details & Transaction Activity, Monthly Account Statement (if you are enrolled in Electronic Statements) , set account nickname or download your account activity. Select the function you require.
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- Your account(s) have been categorized into Settlement Account, Saving and Investments and Loans, helping you to manage your wealth efficiently.
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| Citibank Global Account Overview |
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| If you have Citibank account from these countries/region (Singapore, Singapore IPB, Australia, Indonesia, Malaysia, Taiwan, UAE, Thailand, Philippine, India NRI,IPB UK or USA), you can link all these account together through Citibank Online, through one time online verification, you will be able to access your multi-nation account information anytime. |
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| If you already have your online user ID, password, you can begin using Citibank Online in 3 easy steps! |
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| Step One：Click “Logon” button on the home page |
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| Step Two: Enter your online user ID and password |
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| Step Three: Begin using Citibank Online! |
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| For details, make an online appointment now at your convenience, You also can reach us via our 24-Hour Service Hotline at 400-821-1880 or 800-830-1880 (For land lines within mainland China). If you are overseas, please call (+86)-(20)-3880-1267 (Personal and CitiBusiness customers) or (+86)-(21)-3896-9500 (Credit Card customers). |
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Click on  to expand and on  to minimise the details. |
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| Who can use Citibank Online (www.citibank.com.cn)? |
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| Citibank Online is available to all customers of Citibank (China) Co., Ltd. You only need a Citibank Debit Card, Citibank Debit Card APIN and 10-digit RMB or foreign currency account number with Citibank to access our Internet Banking services. |
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| What are the services available on Citibank Online? |
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| Find out about our latest Products & Services, Your account information enquiry, Global Accounts Overview of Citibank Accounts from China, Indonesia, Singapore, Singapore IPB, Hongkong and Australia, eStatement Services, Add your domestic payee, Payments and Transfer, Manage your Citibank Alerts Services , Credit Card Transaction Installment Plan Booking, Loan On Credit Card, Easy Installment Plan Inquiry, Temporary Credit Limit Increase, Credit Card activation, Credit Card Application Status Inquiry, Credit Card Rewards |
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| What do I need when I login for the first time? |
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You will need the following – Your 16 digit Debit Card or Credit Card Number (CIN), ATM PIN (APIN), and your 10 digit Citibank Account Number, for credit card holders, please re-enter your 16-digit credit card number for registration.
You can also use credit card number,CVV2,card expiration date, Date of Birth, ID number for registration.
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| What if I forget my Online User ID? |
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To retrieve your Online User ID, click on "Forgot your User ID?" link on the login page.
You need to provide: (1) Your Debit Card or Credit Card Number, (2) Your Debit Card or Credit Card APIN.
For credit card, you can also use : (1) Your Credit Card Number, (2) CVV2 (3)Expiration Date (4)Date of Birth (5)Last 4 digits of your ID number
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| What if I forget my Online Password? |
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If you cannot remember your Online Password, you need to reset them by clicking on "Forgot your Password?" link on the login page.
You need to provide: (1) Your Online User ID, (2) Your Debit Card or Credit Card Number, (3) Your Debit Card or Credit Card APIN, (4) Your 10-digit RMB or foreign currency account number ，for credit card holders, re-enter your 16-digit credit card number with Citibank.
For credit card, you can also use : (1) Your Online User ID, (2) Your Credit Card Number, (3) CVV2 (4) Credit Card Expiration Date (5)Date of Birth (6)Last 4 digits of your ID number
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| Any tips on creating an Online Password? |
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| Yes, there are guidelines you can follow when creating your password and ways to protect it. These tips make it difficult for others to guess your password and help protect your account. |
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| Allow any combination of upper and lower case alphabets, numbers and the following special characters:,-_*&,:%!#?/+=,; Must contain at least one alphabet and one number. |
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6 to 20 characters (not case sensitive)
No leading or trailing whitespaces
Cannot contain 3 consecutive numbers such as 123. 234
Cannot contain 3 consecutive alphabets such as abc, Abc, xyz
Cannot contain more than 2 consecutive identical characters such as 111, aaa |
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| What are the rules for creating an Online User ID? |
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| Yes. Please form your User ID following the below rules: |
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| Allow any combination of upper and lower alphabets, numbers and the following special characters:.@_,; Must contain at least one alphabet and one number |
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6 to 50 characters (not case sensitive)
Cannot contain 3 consecutive numbers such as 123, 234
Cannot contain 3 consecutive alphabets such as Abc, xyz
Cannot contain more than 2 consecutive identical characters such as 111, aaa. |
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| Trouble-free Access |
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| If your Internet access is ready but you still fail to connect to Citibank Online or if you require any technical support, simply call our 24-Hour Service Hotline at 400-821-1880 or 800-830-1880 (For land lines within mainland China). If you are overseas, please call (+86)-(20)-3880-1267 (Personal and CitiBusiness customers) or (+86)-(21)-3896-9500 (Credit Card customers). |
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